Privacy Policy

Introduction

At Quantaflux Vireon Hotel, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel, use our services, or interact with our website.

By staying at our hotel or using our services, you consent to the data practices described in this policy.

Information We Collect

Personal Information

• Name, address, phone number, and email address
• Payment information and billing details
• Government-issued identification (as required by law)
• Special requests, preferences, and accessibility needs
• Loyalty program information and membership details

Automatically Collected Information

• Website usage data, including IP address and browser information
• Cookies and tracking technologies data
• Wi-Fi usage logs (when using hotel Wi-Fi)
• Security camera footage in public areas
• Key card access logs for security purposes

How We Use Your Information

We use the collected information for the following purposes:

• Processing reservations and providing hotel services
• Facilitating payment transactions and billing
• Ensuring the safety and security of our guests and property
• Improving our services and personalizing your experience
• Communicating with you about your stay and our services
• Marketing our services (with your consent)
• Complying with legal obligations and regulations
• Operating our loyalty programs and special offers

Information Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, including payment processors, cleaning services, and technology providers.

Legal Requirements

We may disclose information when required by law, court order, or government regulations, or to protect the safety of our guests, staff, or property.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encrypted data transmission and storage
• Secure payment processing systems
• Access controls and staff training
• Regular security assessments and updates
• Physical security measures for data storage

Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your data to another service provider
• Opt-out: Unsubscribe from marketing communications at any time
• Restrict Processing: Request limitation on how we use your information

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings.

Types of Cookies We Use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Used to deliver relevant advertisements
• Preference Cookies: Remember your settings and preferences

Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Factors affecting retention periods include:

• Legal and regulatory requirements
• Business and operational needs
• Dispute resolution requirements
• Your ongoing relationship with our hotel

International Data Transfers

Your information may be transferred to and processed in countries other than Canada. We ensure appropriate safeguards are in place to protect your information in accordance with applicable privacy laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. We encourage you to review this policy periodically.

Regulatory Compliance

This Privacy Policy is designed to comply with applicable privacy laws, including:

• Personal Information Protection and Electronic Documents Act (PIPEDA)
• Provincial privacy legislation in British Columbia
• General Data Protection Regulation (GDPR) for EU residents
• California Consumer Privacy Act (CCPA) for California residents